TEXT;NPS;Survey date;Touch Point;CES;Address;Age
did you see my data bill? Insane!! I feel scammed. ;1;03.03.2018;Billing;3;411238815;43
its too expensive to phone mobiles;7;03.03.2018;Billing;4;411246783;21
greater clarity in the offers;7;04.03.2018;Billing;4;411246815;34
In the store they give me one answer, over the phone another. What should I believe?;0;05.03.2018;Retail;3;411237567;45
I as an old client I pay twice as much as my friend who got a new client offer. Come on! You really want me the leave and go to another operator.;0;06.03.2018;General;4;411237599;23
The quality of the sound is so bad that I can't understand half of the words I hear.;2;07.03.2018;General;5;411241695;34
The dialing is very hard because sometimes the machine won't select the number i selected it's annoying.;1;08.03.2018;Onboarding;4;411238847;45
I bought a new fix line two weeks ago and it's already broken.;1;09.03.2018;General;2;411238879;56
I can't use this internet because i lose connection to it every twenty minutes.;1;10.03.2018;Onboarding;2;411238911;78
The overall service is quite bad;7;11.03.2018;General;5;411246847;65
My iphone won't charge itself. And this continues even after I bought a new charger.;2;12.03.2018;General;4;411241727;43
When I use my iphone it becomes so hot i must wait for thirty minutes for it cool down.;1;13.03.2018;General;4;411238943;33
When i looked at my phone yesterday it had wiped out all of its memory by itself.;0;14.03.2018;General;4;411237631;44
I bought a new Nokia three weeks ago and it's already not working.;1;15.03.2018;General;2;411238975;55
Courtesy, friendliness, availability, commitment and preparation.;9;16.03.2018;Retail;1;411251551;87
friendly staff in the shop and fast;9;17.03.2018;Retail;1;411251583;12
I went last week to your shop in Bahnhofstrasse and wanted to buy a new phone. I waited for 30 minutes before I got help.;0;18.03.2018;Onboarding;5;411237663;32
incompetence! Your staff in the shop have not been able to tell me even when EXPIRED ON MY AGREEMENT AND AGREE TO BE BOUND TO THE PROMOTIONS AT THE TIME. ;0;19.03.2018;Onboarding;3;411237695;17
In the shop they told me to call the toll-free number. My problem was solved there.;7;20.03.2018;Retail;2;411246879;83
Unfriendly staff, that I was not able to give any answer, is also presented in a bad way;0;21.03.2018;Retail;5;411237727;54
Incompetence, poor listening skills, quickly and inconclusiveness!;0;22.03.2018;Retail;5;411237759;32
Does not keep what it promises ...!;2;22.03.2018;Retail;5;411241759;36
I visited your store during my lunch break. But my lunch break was gone queueing and I never had a change to talk to the service person. ;0;23.03.2018;Retail;4;411237791;54
My phone works very well.;9;23.03.2018;General;1;411251615;56
The sound and quality are both very bad.;2;24.03.2018;General;5;411241791;56
I don't use my fix line a lot anymore but sometimes when i want to make a call it works.;7;25.03.2018;General;4;411246911;78
The phone is ok. It could have more battery life.;7;26.03.2018;General;5;411246943;32
too many phone calls to make, to send messages, eventuality of repairs on a chargeable left to the judgment and all honesty;2;27.03.2018;Customer Center;5;411241823;43
My internet connection is great.;9;28.03.2018;General;3;411251647;21
saved so much on phone bills;9;29.03.2018;General;1;411251679;34
Great data packages vs competion. ;9;29.03.2018;Onboarding;1;411251711;45
Pretty decent pricing, versus competition.;8;30.03.2018;Onboarding;2;411248639;23
the price is great, customer service not so great;9;31.03.2018;General;2;411251743;34
Horrible queue in the store in the afternoon.;1;01.04.2018;Retail;5;411239007;45
I couldn't believe it, I got the new iphone for free. Love you guys.;10;02.04.2018;General;3;411240191;56
Awesome service, awesome package and suitable price. My friends are jealous.;8;03.04.2018;General;3;411248671;78
You have not managed to solve the problem.;3;04.04.2018;Customer Center;3;411242943;65
Very competent service in the store, only the waiting time is too long.;7;04.04.2018;Retail;4;411246975;43
The first operator did not know how to fix it and left me saying that I would be contacted.;2;05.04.2018;Customer Center;5;411241855;33
Could be made easier for mobile access.;9;05.04.2018;SelfCare;3;411251775;44
I made the initial query because I was overcharged on my bill but it was resolved very quick.;9;05.04.2018;Billing;2;411251807;55
Very easy mobile setup, I was up and running within minutes of receiving my new SIM.;8;06.04.2018;Onboarding;2;411248703;87
Nothing to add.;9;06.04.2018;SelfCare;3;411251839;12
It's ok. Your internet site could include better billing info.;5;07.04.2018;SelfCare;2;411244479;32
The same thing than for all other operators. In the store they give you empty promises, which are then forgotten when you are a customer.;1;08.04.2018;Retail;2;411239039;17
I would avoid TO STAY AT THE PHONE AND YOU HAVE TO LISTEN TO OFFERS THAT ALREADY KNOW.;2;08.04.2018;Customer Center;5;411241887;83
Your roaming prices!;3;08.04.2018;Billing;3;411242975;54
I have not received an answer to my question / need.;0;09.04.2018;Customer Center;5;411237823;32
decrease the wait before speaking with an operator;10;09.04.2018;Customer Center;3;411240223;36
To Standardize professionalism. Some people excellent;10;09.04.2018;Customer Center;3;411240255;54
I made a contract for the fix line 6 days ago, and I still do not have a connection.;1;10.04.2018;General;5;411239071;56
When my fix line is plugged into the wall it gets so hot you can't do any calls with it.;2;10.04.2018;General;5;411241919;56
my entire family is with you, but still you don't give us a good deal;2;10.04.2018;General;5;411241951;78
because it is impossible to obtain clarification;5;10.04.2018;Customer Center;5;411244511;32
abolish or reduce the cost of calls;6;10.04.2018;General;4;411245503;43
I have a problem with the phone line for six months, customer service does not keep any promise of intervention.;0;11.04.2018;General;4;411237855;21
I have receive a rude response from your operator and a what I was promised in the previous phone call turned out to be a false promise;0;11.04.2018;Customer Center;5;411237887;34
You are yet not there. Not even close! I have constant problems with my connection and the customer care cannot help.;0;11.04.2018;General;4;411237919;45
over two weeks without a phone and no internet!!!!;4;11.04.2018;Onboarding;5;411243871;23
With three phone calls I have been given three different information.;6;11.04.2018;Customer Center;3;411245535;34
The service in general is bad;1;12.04.2018;Retail;4;411239103;45
The internet connection is slow no matter what i try to do.;1;12.04.2018;General;5;411239135;56
The internet doesn't work.Usually it's very slow and otherwise you have no connection.;1;12.04.2018;General;5;411239167;78
Your internet is so bad. I have many electronic devices at my home and i can use only one at a time or the connection dissapears.;1;12.04.2018;General;2;411239199;65
The internet connection is so bad. When i play online it's so laggy i once threw my controller into my wall.;2;12.04.2018;General;4;411241983;43
It 'so efficient.;9;12.04.2018;Customer Center;1;411251871;33
My mobile phone is already not working. And it is only two months old.;1;13.04.2018;Onboarding;3;411239231;44
The touchscreen doesn't work so I can't do anything.;1;13.04.2018;General;2;411239263;55
My phone freezes sometimes and when that happens i must wait till the battery runs out.;2;13.04.2018;General;5;411242015;87
it's ok. But you are very expensive!;7;13.04.2018;Billing;4;411247007;12
I bought a new phone two days ago and when i use it it becomes so hot i'm afraid it might explode some day.;0;14.04.2018;General;5;411237951;32
"My iphone has a sixteen GB memory but when i try to download some apps it says ""memory full"".";1;14.04.2018;General;4;411239295;17
The staff in the store has done its job with professionalism and courtesy, even if, through no fault of their own, the problem has not been resolved.;6;14.04.2018;Retail;3;411245567;83
friendly staff in the shop and fast;9;14.04.2018;Retail;1;411251903;54
Professional service only flaw too long to wait to be served, I would recommend more employees;6;15.04.2018;Retail;3;411245599;32
YOU CAN ALWAYS IMPROVE;7;15.04.2018;General;2;411247039;36
the best solution was given to me by phone;8;15.04.2018;Customer Center;2;411248735;54
I am going to switch, others are much cheaper;1;16.04.2018;General;4;411239327;56
Everything is done on the phone, nothing in the store. who can be contacted for assistance on a fixed line?;5;16.04.2018;Customer Center;4;411244543;56
Availability, courtesy and professionalism of staff;9;16.04.2018;Retail;1;411251935;78
lower prices;0;17.04.2018;General;5;411237983;32
I'm going to change providers;2;17.04.2018;General;4;411242047;43
The worker's assistance to the store turned out to be more useful than that of the telephone service;9;17.04.2018;Retail;3;411251967;21
poor service to customer demand which is often not listened to seriously;1;18.04.2018;Retail;4;411239359;34
there was a lack of informations in the store!;2;18.04.2018;Retail;5;411242079;45
Incompetence and total lack of care in the store.;4;18.04.2018;Retail;4;411243903;23
Only through the point of sale are able to obtain technical assistance at home to solve the problem of wifi through dozens of phone calls to the call center had not gotten;7;18.04.2018;Retail;4;411247071;34
I was sent for expertise from one point to another. Finally one kind agent solved my problem.;7;18.04.2018;Retail;2;411247103;45
Because I was teased, after a month it was not done as requested, despite the promise to resolve within a week;0;19.04.2018;Retail;5;411238015;56
Customer Service Agents and employees of the Point of Sale incompetent!;2;19.04.2018;Retail;3;411242111;78
The service at the store reported the problem and then tried to contact me by telephone finding my wife not me, they made two attempts and then they no longer called and the problem remains;2;19.04.2018;Retail;5;411242143;65
Friendly and helpful unlike the call center listless and grumpy;9;19.04.2018;Retail;2;411251999;43
The staff matched the previous kindness, technical competence and sympathy .....;9;19.04.2018;Retail;1;411252031;33
I ASKED THE SAME INFORMATION IN TWO DIFFERENT STORES AND 'I HAD TWO DIFFERENT VERSIONS AND THEN are forwarded to the TOLL.;0;20.04.2018;Retail;4;411238047;44
Extend the opening hours of the store.;3;20.04.2018;Retail;2;411243007;55
Your TV works ok. The box is a bit loud.;6;20.04.2018;General;3;411245631;87
My internet works fine but it's slow at certain times.;7;20.04.2018;General;4;411247135;43
My problem was solved, but there was little correspondence between what was agreed in the store and the effective resolution of the problem.;8;20.04.2018;Retail;3;411248767;21
Your crappy TV doesn't work. The screen turned into pink during my favourite show.;1;21.04.2018;General;4;411239391;34
My TV changes channels by itself.;2;21.04.2018;General;4;411242175;45
My fix line works very well.;8;21.04.2018;General;1;411248799;23
This new Samsung works really good. It works way better than the old one.;8;21.04.2018;General;1;411248831;34
This Samsung is way better than my old phone.;9;21.04.2018;General;1;411252063;45
My fix line works really good.;9;21.04.2018;General;2;411252095;56
My iphone works really good;9;21.04.2018;General;2;411252127;78
My internet connection is usually good but it might be slow sometimes.;6;22.04.2018;General;4;411245663;65
do not  make people wait on the phone ...;7;22.04.2018;Customer Center;4;411247167;43
My internet connection is good even if multiple people use it.;8;22.04.2018;General;2;411248863;33
My iphone works really well.;9;22.04.2018;General;2;411252159;44
increase the credit lines available to customers;10;23.04.2018;Customer Center;4;411240287;55
Too complicated to speak with an operator;3;23.04.2018;Customer Center;5;411243039;87
Your prices are okay, but still higher than competition;8;23.04.2018;Billing;3;411248895;12
I get to call a hundred countries for free, awesome! No one can beat that;10;24.04.2018;General;2;411240319;32
Thousand minutes of free calls to any number, awesome, best package ever. ;10;24.04.2018;General;2;411240351;17
I needed to change the glass of my Iphone, the service in the store was not very fast.;3;24.04.2018;Retail;3;411243071;83
Too long queue in the store!;3;24.04.2018;Retail;4;411243103;54
It is impossible to take the line and if you are lucky and get through the problem is never solved.;0;25.04.2018;Customer Center;3;411238079;32
people who can not speak Italian, and incompetent.;0;25.04.2018;Customer Center;4;411238111;36
I tried to send an email but it was not possible;0;25.04.2018;Customer Center;5;411238143;54
Too long waiting time in the store.;3;25.04.2018;Retail;4;411243135;56
prefer to speak with a person, not with an answering machine. I also chose the paid service because of this.;2;26.04.2018;Customer Center;3;411242207;56
I had to call several times and in the end I solved the problem.;3;26.04.2018;Customer Center;4;411243167;78
Nothing to add, it's a bill and I have to pay it.;7;26.04.2018;Billing;2;411247199;32
Everything just as expected.;9;26.04.2018;Billing;2;411252191;43
Easy, nothing more to say.;10;27.04.2018;Billing;2;411240383;21
Everything okay, could be a better price.;7;27.04.2018;Billing;2;411247231;34
Was not able to find a solution for my issue in the customer site, had to call the hotline anyway.;7;27.04.2018;SelfCare;4;411247263;45
Everything went smooth;8;27.04.2018;Billing;3;411248927;23
Mostly as expected, only broadband is going down a lot.;7;28.04.2018;General;3;411247295;34
More multimedia content would be good (picture, videos).;7;28.04.2018;SelfCare;3;411247327;45
Online help desk could be easier, it's a bit hard to find relevant content. Once you are on the right page the description is good.;8;28.04.2018;SelfCare;3;411248959;56
Nothing to add.;8;28.04.2018;SelfCare;1;411248991;78
it's a great service and I am very happy with it;10;29.04.2018;General;2;411240415;65
As expected;7;29.04.2018;General;1;411247359;43
Found staff very friendly and helpful.;8;29.04.2018;Customer Center;3;411249023;33
Very competent staff in the shop.;10;30.04.2018;Retail;2;411240447;44
Thank you, I didn't give top marks, cos that has to be something special, the nice man at the desk done what he had to do, he done his job properly, i didn't have to wait too long for an answer, the after phone service was quick and efficient. so well done :) Now to get top marks, give me movies for free!;7;30.04.2018;Retail;3;411247391;55
I just started to use the broadband. We will see how it goes;7;30.04.2018;Onboarding;3;411247423;87
Somewhat concerened thay my current bill is not what I expected.;6;01.05.2018;Billing;3;411245695;43
Great website info explaining what documents I needed to bring to the store.;9;01.05.2018;SelfCare;1;411252223;21
Glad to see my tarif charge lowered automatically to match your new price.;9;01.05.2018;Billing;1;411252255;34
Excellent service from the billing department, so helpful!;9;01.05.2018;Billing;3;411252287;45
I found the information I needed on your website, but it was quite difficult to find.;7;02.05.2018;SelfCare;2;411247455;23
Good work with the detailed setup guide for my model of handset.;8;02.05.2018;SelfCare;2;411249055;34
Thanks to your self help support I was able to make sure I had all the documents I needed before visiting a store.;8;02.05.2018;SelfCare;2;411249087;45
Great help from support staff in finding me the right information on the website.;9;02.05.2018;SelfCare;1;411252319;56
I was happy to see you have a web chat function, but the support staff were slow to respond.;7;03.05.2018;SelfCare;3;411247487;78
Awesome channel guide included on the company website, I use it all the time!;8;03.05.2018;SelfCare;2;411249119;65
Very pleased with how on the ball staff were when it came to quoting me the best price.;9;03.05.2018;General;1;411252351;43
A very profesional service at point of sale when ordering a TV package.;8;04.05.2018;Onboarding;2;411249151;33
I would just like to say thank you for sending such a great engineer for my install, he was polite, profesional and on time!;8;04.05.2018;Onboarding;2;411249183;44
Very happy that I discovered the cheap pricing of your new plans.;9;04.05.2018;General;1;411252383;55
I have to say that after switching to your company, I now have the fastest broadband I have ever had!;9;04.05.2018;General;1;411252415;87
the prices are very expensive.;2;05.05.2018;Billing;3;411242239;12
I have the new ADSL contract since yesterday so far have not tested it.;4;05.05.2018;Onboarding;2;411243935;32
Long distance calling is so expensive;5;05.05.2018;Onboarding;4;411244575;17
the prices are quite expensive. Otherwise fine;7;05.05.2018;Billing;3;411247519;83
More speed in telephone service;8;05.05.2018;Customer Center;4;411249215;54
Your agents are rude and unprofessional;0;06.05.2018;Customer Center;5;411238175;32
always keep qualified and trained staff. After the call send me an e-mail with  the contents of telephone conversation;10;06.05.2018;Customer Center;3;411240479;36
I've been a customer for so long, you don't do anything for me;4;06.05.2018;General;4;411243967;54
The operator who answered the call did not know how to solve the problem and in fact it is not yet solved and in addition I was not even given an explanation;5;06.05.2018;Customer Center;3;411244607;56
When I call someone the voice quality is very very bad;1;07.05.2018;Onboarding;4;411239423;56
great service. Your pricing isn't really fair for normal users;7;07.05.2018;General;2;411247551;78
Change the call line music to more melodic and less electronic;8;07.05.2018;Customer Center;3;411249247;32
Your operator has solved all very well;10;08.05.2018;Customer Center;1;411240511;43
you can always speak with the same person in order to solve problems;6;08.05.2018;Customer Center;2;411245727;21
More speed in telephone communication.;9;08.05.2018;Customer Center;3;411252447;34
it's okay;10;09.05.2018;General;1;411240543;45
operators no longer available after 8pm;7;09.05.2018;Customer Center;3;411247583;23
Extending the opening times of the shop;7;09.05.2018;Retail;4;411247615;34
He resolved my problem. He communicated also to submit a report to your administrative office to avoid having to pay the extra bill;7;09.05.2018;Customer Center;4;411247647;45
My internet connection is slower than a damn tortoise.;0;10.05.2018;Onboarding;5;411238207;56
Giving more information to resolve this as quickly as possible;5;10.05.2018;Customer Center;2;411244639;78
I'm waiting almost two years for a refund of about twenty Euros and no one has contacted me.;7;10.05.2018;Billing;5;411247679;65
On this occasion it was all a lot easier, sometimes not, but overall it's okay.;8;10.05.2018;General;2;411249279;43
Why does my mobile call to people by itself?;0;11.05.2018;General;4;411238239;33
kindness professionalism of the shop assistant;6;11.05.2018;Retail;4;411245759;44
The personel in the store helped us to solve a problem that could not be solved by telephone;8;11.05.2018;Retail;1;411249311;55
the shop assistant are very able to perform the situation but some time the don't have the possibility to resolve the proble and it is mandatory call the call center;8;11.05.2018;Retail;1;411249343;87
The experience with the point of sale has been positive and the response to my request appropriate staff.;9;11.05.2018;;4;411252479;12
The clerk at the store, in contrast to those who respond to the phone number, helped to solve the problem;10;12.05.2018;Retail;3;411240575;32
Courtesy. Adequate investigation of the requests advanced by me. Fast solution of the questions exposed.;10;12.05.2018;Retail;1;411240607;17
I expect that the client is helped not addressed to fend for themselves;5;12.05.2018;Retail;3;411244671;83
Professionalism, competence and kindness in the store;9;12.05.2018;Retail;;411252511;54
in the shop I found patience and professionalism to try to solve my problem that the phone support that I had never succeeded in giving;9;12.05.2018;Retail;3;411252543;32
Will switch to a cheaper provider;0;13.05.2018;General;5;411238271;36
Sometimes my phone runs out of battery when it's full.;1;13.05.2018;General;5;411239455;54
The battery life in this new Samsung is too short.;3;13.05.2018;General;4;411243199;56
Unwillingness of the staff, not satisfied with the information;5;14.05.2018;Retail;5;411244703;56
the store staff is friendly and competent but nevertheless it does not solve problems;5;14.05.2018;Retail;5;411244735;78
The clerk at the store, in contrast to those who respond to the phone number, helped to solve the problem;9;14.05.2018;Retail;1;411252575;32
speed in solving the problem;9;14.05.2018;Retail;1;411252607;43
At the store I was very polite, I have helped to ask for assistance, but did not solve my problem because the service is not working.;5;15.05.2018;Retail;4;411244767;21
lt fantastic, they were friendly, they made me wait a bit 'but in the end they solved my problem.;8;15.05.2018;Retail;3;411249375;34
there has been active interest in my problems;8;15.05.2018;Retail;2;411249407;45
I have unfortunately had to turn to a store because your phone support is decidedly deficient.;4;16.05.2018;Customer Center;5;411243999;23
The store clerk was friendly and tried, even knowing that he could not do much to solve my problem, which was delivered in wanting MY bills of last year;6;16.05.2018;Retail;2;411245791;34
The mobile works just fine.But the battery life could be longer;7;16.05.2018;General;3;411247711;45
Bad service and poor availability in solving customer problems, the opposite of courtesy that they have in entering into contract;3;17.05.2018;Retail;2;411243231;56
The problem for which I went to in point has not been resolved;3;17.05.2018;Retail;4;411243263;78
The TV works very well.;8;17.05.2018;General;1;411249439;65
It's very easy to use. So even older people can use it.;9;17.05.2018;General;1;411252639;43
Longer opening hours for the store.;2;18.05.2018;Retail;2;411242271;33
I am still waiting for the answer they promised me in the store.;3;18.05.2018;Retail;3;411243295;44
Internet works good;8;18.05.2018;General;2;411249471;55
My Nokia works ok and i don't have anything to complain about;8;18.05.2018;General;2;411249503;87
More persons in the service desk in the store.;2;19.05.2018;Retail;4;411242303;12
I have a problem with poor connectivity on my Samsung. I call your number and they told to get it checked in the store. IN the store I had the queue for half hour and still the problem is not fixed.;3;19.05.2018;Retail;3;411243327;32
can you make separate queueing numbers for old and new customer in the store? Now I have to wait a long time while the sales persons explain the new offers for people.;5;19.05.2018;Retail;2;411244799;17
The TV works ok. It might freeze sometimes for a second or two.;7;19.05.2018;General;2;411247743;83
The fix line works pretty fine.;8;19.05.2018;General;3;411249535;54
My iphone works perfectly.;10;20.05.2018;General;3;411240639;32
For some reason the TV turns itself off.;2;20.05.2018;General;5;411242335;36
Separate the service and sales parts in the store. Now I have to wait for the service.;5;20.05.2018;Retail;5;411244831;54
My internet connection is fairly good and fast.;8;20.05.2018;General;3;411249567;56
It's always hard to dialogue with you, plus you do not solve problems;3;21.05.2018;Customer Center;5;411243359;56
The fix line works ok. The voice might be a little unclear sometimes.;6;21.05.2018;General;5;411245823;78
My internet connection is very very good.;8;21.05.2018;General;1;411249599;32
My internet connection is always good.;9;21.05.2018;General;1;411252671;43
The TV works usually good but it's a bit weird sometimes.;5;22.05.2018;General;4;411244863;21
Love the unlimited calls to mobiles;7;22.05.2018;General;1;411247775;34
My internet connection is good.;8;22.05.2018;General;1;411249631;45
My fix line works really good.;9;22.05.2018;General;3;411252703;23
I get free calls to my mom, yeahhhh;10;23.05.2018;Onboarding;1;411240671;34
Facilitate access to helpline numbers;8;23.05.2018;Customer Center;3;411249663;45
It's a really good price, love the service;9;23.05.2018;Onboarding;1;411252735;56
Best deal for roaming. Love it. ;9;23.05.2018;General;2;411252767;78
The only time you can go to the store is in the morning. After that it is too full.;2;24.05.2018;Retail;3;411242367;65
Get more personell to the store.;3;24.05.2018;Retail;4;411243391;43
The service personell is kind, but the queue in store takes over half hour.;3;24.05.2018;Retail;5;411243423;33
I waited for twenty minutes in the store....;3;24.05.2018;Retail;2;411243455;44
waited too long, too many options to choose from before you speak with an operator;1;25.05.2018;Customer Center;5;411239487;55
you can always speak with the same person to solve your problems;2;25.05.2018;Customer Center;5;411242399;87
Call centers are not always kind and sometimes arrogant, uncooperative centers, IVRs that do not meet all the requirements, incorrect information;4;25.05.2018;Customer Center;2;411244031;43
You have not solved the problem indeed, I have to re-contact the customer service / administration because the bills are incorrect.;3;26.05.2018;Billing;5;411243487;21
Prefer not to add anything else.;3;26.05.2018;General;4;411243519;34
Nothing to add.;3;26.05.2018;General;4;411243551;45
try to be more specific in their responses;4;26.05.2018;Customer Center;4;411244063;23
Less waiting by the phone;4;26.05.2018;Customer Center;5;411244095;34
It's good to see improvements like online bill.;8;26.05.2018;Billing;1;411249695;45
Online bill could have more details;8;26.05.2018;Billing;1;411249727;56
The bill could be send electronical to save paper, everything else is ok.;8;26.05.2018;Billing;2;411249759;78
It was quite hard and took a long time  to find the right content.;5;27.05.2018;SelfCare;4;411244895;65
Good help center, bad content, needs to be improved.;7;27.05.2018;SelfCare;2;411247807;43
could be easier to handle, but good content;7;27.05.2018;SelfCare;2;411247839;33
I would like to have both a physical invoice and the online version.;7;27.05.2018;Billing;1;411247871;44
as expected;8;27.05.2018;SelfCare;1;411249791;55
Easy to find information;8;27.05.2018;SelfCare;1;411249823;87
Service as expected and good pricing.;7;28.05.2018;General;2;411247903;12
Very competant staff in your store, very impressed helping with my bill.;8;28.05.2018;Billing;1;411249855;32
Good quality service;9;28.05.2018;General;1;411252799;17
Billing staff were helpful, but could be a little friendlier.;7;29.05.2018;Billing;3;411247935;83
Pleased to be getting a better price than my last provider gave me.;8;29.05.2018;Billing;2;411249887;54
So happy your people matched the price I was offered from a competitor.;9;29.05.2018;Billing;1;411252831;32
Self help section of the website was good, but support staff didn't really agree.;6;30.05.2018;SelfCare;3;411245855;36
The FAQ section could do with a little more detailed info.;6;30.05.2018;SelfCare;3;411245887;54
Impressed I got through to your billing department so quickly, great service!;9;30.05.2018;Billing;1;411252863;56
I discovered I was being overcharged by using the website tarif calculator. I was impressed that support staff not only adjusted my price, but also refunded me the difference.;9;30.05.2018;SelfCare;1;411252895;56
I find your prices reasonable, although very similar to most of your competition.;6;31.05.2018;Retail;3;411245919;78
Simple and slick order and installation, thanks.;8;31.05.2018;Onboarding;2;411249919;32
Excellent guide to setting up my TV.;8;31.05.2018;SelfCare;2;411249951;43
I just want to say how great I think your support staff are, perfect every time!;9;31.05.2018;General;1;411252927;21
I knew more about broadband internet than the people selling it to me did.;6;01.06.2018;Retail;3;411245951;34
Not so impressed with product knowledge when asking about a new mobile handset.;6;01.06.2018;Retail;3;411245983;45
I had a very easy, simple installation process, I hope this is the shape of things to come!;8;01.06.2018;Onboarding;2;411249983;23
I find it very reasuring that every member of staff I speak with has a high level of product knowledge.;9;01.06.2018;General;1;411252959;34
Really impressed by how much knowledge your staff have, and how they were able to help me select the right package.;9;01.06.2018;General;1;411252991;45
It sucks! To pay fifty EUR a month for this S%%% is a robery.;0;02.06.2018;Billing;5;411238303;56
extremely riddiciously expensive;3;02.06.2018;Billing;3;411243583;78
I got screwed on data roaming, wtf!;4;02.06.2018;General;5;411244127;65
better educate and inform the telephone operators;4;02.06.2018;Customer Center;4;411244159;43
Very polite service persons. They treat me well each time.;9;02.06.2018;Customer Center;1;411253023;33
my friend got the new package for a better price and its better, not fair;1;03.06.2018;General;5;411239519;44
"""Enter now"" button to call the operator without additional steps";10;03.06.2018;Customer Center;2;411240703;55
Make the service number  free for customers;6;03.06.2018;Customer Center;4;411246015;87
Speeding up call vectoring;9;03.06.2018;Customer Center;3;411253055;32
I had trouble to contact your operator;5;04.06.2018;Customer Center;4;411244927;36
takes too long before I can speak with the operator;6;04.06.2018;Customer Center;4;411246047;54
The operator was friendly, I was told that the problem would be solved within two days, but this did not happen, it is still unresolved.;8;04.06.2018;Customer Center;2;411250015;56
It 'was a lot easier to solve the issue over phone than doing it directly on the website;8;04.06.2018;Customer Center;1;411250047;56
operators too mechanical responses and careful not to listen to my requests even arrogant. Only the last person told me politely what I wanted to know.;0;05.06.2018;Customer Center;3;411238335;78
Do not pay for phone calls;5;05.06.2018;Customer Center;4;411244959;32
I called myself and the next operator Ms Roberta realized my discontent and my problem.;7;05.06.2018;Customer Center;3;411247967;43
Customer Service painful;1;06.06.2018;Customer Center;2;411239551;21
The telephone was excellent and the staff very efficient.;10;06.06.2018;Customer Center;1;411240735;34
I have requested the telephone three mounth ago;2;06.06.2018;General;5;411242431;45
I have to wait for the expire date of the contract to get any promotions;4;06.06.2018;General;4;411244191;23
I can't connect to my internet with any of my devices.;1;07.06.2018;General;3;411239583;34
I can't connect to your internet with any of my devices.;2;07.06.2018;General;4;411242463;45
My requirement was only partially manageable in store;5;07.06.2018;Retail;3;411244991;56
The battery in this new iphone  is very bad if this doesn't get fixed i will switch to Samsung or Nokia.;1;08.06.2018;General;4;411239615;78
I can not get clear answers and useful info for my problem;4;08.06.2018;General;4;411244223;65
"i don't know the cost of mobile key, because it's disply everytime ""loading""";5;08.06.2018;;4;411245023;43
When i try to call someone all i can hear is a weird noise.;0;09.06.2018;General;3;411238367;33
I hate this new Samsung Galaxy. The battery life is too low you can't make phonecalls and it's hard to use.;1;09.06.2018;General;4;411239647;44
When i try to listen some music with my iphone there's no sound coming out.;1;09.06.2018;General;4;411239679;55
I can't turn my iphone off so i must always wait for it to run out of battery.;1;09.06.2018;General;5;411239711;87
Always very friendly and helpful and very professional.;9;09.06.2018;;;411253087;43
My iphone's screen turned black and i can't do anything.;1;10.06.2018;General;2;411239743;21
I can't update any of my apps with my iphone.;3;10.06.2018;General;5;411243615;34
they gave me the answer in the shop but could not directly fix the problem;7;10.06.2018;Retail;4;411247999;45
Extreme professionalism. They followed me and solved the problems;9;10.06.2018;Retail;1;411253119;23
Nothing exceptional compared to other;5;11.06.2018;General;3;411245055;34
The staff could not fix my problem directly;5;11.06.2018;Retail;3;411245087;45
Overall satisfaction.;9;11.06.2018;General;1;411253151;56
Unfriendly staff, that I was not able to give any answer, is also present in a bad way;1;12.06.2018;Retail;4;411239775;78
In the shop there are only figures commercial and non-technical.;5;12.06.2018;Retail;4;411245119;65
in the shop I found patience and professionalism to try to solve my problem that the phone support that I had never succeeded in giving;8;12.06.2018;Retail;1;411250079;43
They are trained and efficient in their work, and also courteous.;9;12.06.2018;Retail;1;411253183;33
You try to direct customers to web to resolve some issue;0;13.06.2018;SelfCare;4;411238399;44
No attempt to solve the problem and any helpful advice.;2;13.06.2018;Retail;5;411242495;55
It's the best point of sale are very courteous and are always available therefore recommend it to everyone;9;13.06.2018;Retail;1;411253215;87
courtesy, availability and competence of sales staff;9;13.06.2018;Retail;2;411253247;12
The TV shows programmes with good quality.;9;14.06.2018;General;2;411253279;32
The assistance of the shop was satisfactory is that of telephone operators disastrous;9;14.06.2018;Retail;2;411253311;17
My fix line is almost ten years old and it still works good.;9;14.06.2018;General;1;411253343;83
I can not get clear answers and useful to the resolution of the problem;2;15.06.2018;Retail;5;411242527;54
I have noticed differences between the explanations of the store and the phone, I do not know yet which of the two are more accuracy.;3;15.06.2018;Retail;5;411243647;32
The fix line works when it has to.;6;15.06.2018;General;5;411246079;36
I have been three times to the store and my Iphone is still not working properly.;0;16.06.2018;Retail;4;411238431;54
I do not know which type of ticket number to take in the store. ;3;16.06.2018;Retail;3;411243679;56
The connection is ok but when I play online it might be a little laggy.;7;16.06.2018;General;5;411248031;56
I'm very happy with my phone.;8;16.06.2018;General;1;411250111;78
The connection is very good and it works well even if many people use it.;8;16.06.2018;General;1;411250143;32
The quality is very good.;9;16.06.2018;General;2;411253375;43
I have just a short question. Why do I need to take a ticket number and queue for that in the store?;1;17.06.2018;Retail;5;411239807;21
My Samsung works ok.;7;17.06.2018;General;1;411248063;34
The fix line works fine.;8;17.06.2018;General;2;411250175;45
The fix line works good;9;17.06.2018;General;1;411253407;23
I don't use my fix line very often but it works when it needs to.;7;18.06.2018;General;2;411248095;34
Be more comprehensive and granular with the options provided by the automatic;8;18.06.2018;Customer Center;3;411250207;45
My fix line works good.;8;18.06.2018;General;1;411250239;56
This is the greatest connection ever.;10;19.06.2018;General;2;411240767;78
Sales service good and the service is not 'live up to expectations;8;19.06.2018;Retail;4;411250271;65
The TV is working great.;9;19.06.2018;General;2;411253439;43
My internet connection is very good.;9;19.06.2018;General;2;411253471;33
The picture in my TV often changes into weird colours.;1;20.06.2018;General;4;411239839;44
My TV works good.;8;20.06.2018;General;1;411250303;55
The fix line works really well.;9;20.06.2018;General;2;411253503;87
The internet connection is just great.;9;20.06.2018;General;3;411253535;43
My new Samsung works perfectly.;10;21.06.2018;General;2;411240799;21
My fix line works good.;8;21.06.2018;General;1;411250335;34
My fix line works just fine;8;21.06.2018;General;2;411250367;45
Avoid those annoying answering filter;10;22.06.2018;Customer Center;3;411240831;23
does not seem right to me that a I have to listen to advertisement while waiting for the agent to pick up;4;22.06.2018;Customer Center;3;411244255;34
My fix line works ok.;6;22.06.2018;General;3;411246111;45
improve the response times;9;22.06.2018;Customer Center;3;411253567;56
The salesman in the store was just talking in the phone and I needed to wait.;0;23.06.2018;Retail;5;411238463;78
I waited for thirty minutes in the store before service! Too long!;1;23.06.2018;Retail;4;411239871;65
you guys are so good and fair.;10;23.06.2018;General;3;411240863;43
Improve the waiting time in your stores!;2;23.06.2018;Retail;4;411242559;33
I wanted to upgrade my contract in the store, but it was full of people waiting.;5;23.06.2018;Retail;3;411245151;44
I'd rather not listen to recorded messages and be directly contented with an operator.;8;23.06.2018;Customer Center;4;411250399;55
Calling my girlfirend is so much cheaper now;8;23.06.2018;Onboarding;1;411250431;87
I needed to wait too long in the store.;1;24.06.2018;Retail;4;411239903;12
Serve me faster in the store. If I come there during my lunchbreak, I cannot make it.;2;24.06.2018;Retail;5;411242591;32
Shorten the queue in the store.;5;24.06.2018;Retail;4;411245183;17
Very friendly service in the flagship store.;8;24.06.2018;Retail;1;411250463;83
Do not call in every selling occasion. Your data about me is wrong, your making unnecessary contract proposals.;0;25.06.2018;Customer Center;4;411238495;54
Because my partner is angry by not providing the answers;0;25.06.2018;Customer Center;3;411238527;32
try to offer more solutions when seeking an adjustment, do not be rigid;9;25.06.2018;General;2;411253599;36
It was not possible to solve the problem and the operator was very grumpy.;0;26.06.2018;Customer Center;3;411238559;54
BEFORE FINDING THE RIGHT PERSON I CALLED THREE TIMES;2;26.06.2018;Customer Center;2;411242623;56
For the difficulty of access to the telephone operator (waiting time is often too long);8;26.06.2018;Customer Center;;411250495;56
because I have the feeling that the guys in the call center does not have all the same information.;2;27.06.2018;Customer Center;4;411242655;78
Why do you keep sending me the bill by mail? I can get it online which is super easy.;7;27.06.2018;Billing;2;411248127;32
Amount has been wrong and I complayned. My issue has been resolved very quickly. Very good, Thanks!;7;27.06.2018;Billing;2;411248159;43
No issues at all, everything easy understandable.;9;27.06.2018;Billing;1;411253631;21
My first bill was higher as expected as the set up fees where not mentioned properly upfront. Everything else was ok.;5;28.06.2018;Billing;2;411245215;34
when I singed up to the online bill I taught I WOULD STILL GET MY BILLING THROUGH THE DOOR;7;28.06.2018;Billing;2;411248191;45
As expected;9;28.06.2018;Billing;2;411253663;23
very easy online invoicing.;10;29.06.2018;Billing;1;411240895;34
Good content, easier search would be good.;7;29.06.2018;SelfCare;3;411248223;45
Nothing special.;8;29.06.2018;SelfCare;1;411250527;56
very nice staff, they could take some more time for the clients;8;30.06.2018;Retail;1;411250559;78
It took one phone call and a box reset...easy peasy;8;30.06.2018;Customer Center;2;411250591;65
Long queues in the shop but competent staff.;8;30.06.2018;Retail;2;411250623;43
Friends recommended the service and it is just as expected.;8;30.06.2018;General;1;411250655;33
Everything just as expected.;8;30.06.2018;Retail;1;411250687;44
Just had some difficulty with the installation;5;01.07.2018;Onboarding;3;411245247;55
I didn't have to wait around for installation etc. It was very simple to install myself.;8;01.07.2018;Onboarding;2;411250719;87
Thanks so much for clearing up my billing issue so quickly.;8;01.07.2018;Billing;2;411250751;12
I'm quite happy with your service and how easy it was to install the product.;9;01.07.2018;Onboarding;1;411253695;32
Quite happy with the way my mobile bill was handled.;7;02.07.2018;Billing;3;411248255;17
Not a bad service overall, could be a bit better.;7;02.07.2018;Billing;2;411248287;83
Thanks for clearing up my billing issue so quickly.;8;02.07.2018;Billing;1;411250783;54
Billing staff could use a little more coaching on how to be helpful.;6;03.07.2018;Billing;3;411246143;32
A little upset that the billign department couldn't solve my issue quicker.;6;03.07.2018;Billing;3;411246175;36
Fairly happy with the way your retail staff handled the questions about my bill.;6;03.07.2018;Billing;2;411246207;54
Incredibly helpful staff in your billing department, thanks for all the help!;9;03.07.2018;Billing;1;411253727;56
The FAQ section of your website failed to explain the fixed line installation procedure.;7;04.07.2018;SelfCare;2;411248319;56
I found a good explanation on your website of the aditional charges on my bill this month.;8;04.07.2018;SelfCare;1;411250815;78
Amazed that your billing department could price match a competitors offer!;9;04.07.2018;Billing;1;411253759;32
I was told one thing in the store, and then saw conflicting information online.;7;05.07.2018;SelfCare;3;411248351;43
Great section of the wesbite for finding my closest store.;8;05.07.2018;SelfCare;2;411250847;21
When your stord staff recommended I look at the self help section of the website to solve a problem I was dubious, but it worked out really well.;9;05.07.2018;SelfCare;1;411253791;34
Staff in my local store were fantastic in helping me choose the right TV package.;9;05.07.2018;General;1;411253823;45
A little concerned to see the pricing in the store is a little different to online pricing.;6;06.07.2018;Retail;3;411246239;23
I had a fantastic experience in your store, a very simple buying process.;9;06.07.2018;General;1;411253855;34
I found it fantastic that you quoted me such an awesome price for my new TV package! Now I can watch many more channels!;9;06.07.2018;General;1;411253887;45
excellent organization excellent service;10;07.07.2018;Onboarding;3;411240927;56
nothing ... What you call for service are so many options menu that I cannot follow them;5;07.07.2018;Customer Center;1;411245279;78
customer service telephone no fee;10;08.07.2018;Customer Center;2;411240959;65
operators are very good, but not always able to give definite answers. You should give a lot more training;6;08.07.2018;Customer Center;4;411246271;43
Expand the choices of auto responder, for example with a button to go directly to the operator and not go through many menus that have nothing to do;8;08.07.2018;Customer Center;2;411250879;33
I have always found answers to each operator;10;09.07.2018;Customer Center;4;411240991;44
Nothing I'm glad everything is okay;10;09.07.2018;General;1;411241023;55
you don't respect your promise!;2;09.07.2018;Onboarding;3;411242687;87
My internet connection is always very slow and laggy.;2;09.07.2018;General;3;411242719;12
perfect courtesy, request explicated with the right speed.;10;10.07.2018;Retail;1;411241055;32
When I ask if there are offers the answer is always NO. In fact I was thinking of switching to another provider;3;10.07.2018;General;3;411243711;17
I made two visits to your shop. Both time they promised to send me some information. But it never happened.;2;11.07.2018;Retail;4;411242751;83
I was welcomed and treated very well, with competence and reliability, even if the boys were not able to solve my problem for the specific internal rules of the company.;6;11.07.2018;Retail;3;411246303;54
shop assistant is very skilled, respect the call center e the online assistant.;9;11.07.2018;Retail;1;411253919;32
FULL SATISFACTION IN TERMS OF RECEPTION, TIMELINESS, AND PROBLEM SOLVING;9;11.07.2018;Retail;1;411253951;36
Shop assistant isn't able to resolve my issue;0;12.07.2018;Retail;5;411238591;54
Courtesy. Adequate investigation of the requests advanced by me. Fast solution of the questions exposed.;10;12.07.2018;Retail;1;411241087;56
there is 'a bit' in a row and then there is 'a bit' of time to spare;5;here is the error;Retail;3;411245311;56
The internet works usually good but it's quite slow sometimes.;6;13.07.2018;General;5;411246335;78
This is the fastest internet connection I have ever used.;9;13.07.2018;General;3;411253983;32
The salesman did not understand what I was trying to ask him. I still need assistance, please can you call me on my number;2;14.07.2018;Retail;5;411242783;43
The TV works good. The quality of speed of loading films is fine.;8;14.07.2018;General;1;411250911;21
My TV works just fine.;8;14.07.2018;General;1;411250943;34
My new TV works good.;9;14.07.2018;General;4;411254015;45
Put an estimated waiting time to the tickets in the store.;2;15.07.2018;Retail;4;411242815;23
The TV shows everything with good quality.;9;15.07.2018;General;2;411254047;34
The TV has great colours and sound.;9;15.07.2018;General;5;411254079;45
My TV screen has all the colours of the rainbow.;0;16.07.2018;General;5;411238623;56
I'm not very happy if I pay five hundred euros for a TV and then it doesn't work;1;16.07.2018;General;4;411239935;78
My fix line works always good when i need it.;8;16.07.2018;General;2;411250975;65
My TV changes colours every time i switch the channel.;1;17.07.2018;General;4;411239967;43
My TV doesn't show any picture but i can hear the sound coming from the programmes that are on.;1;17.07.2018;General;5;411239999;33
I bought a new TV and it's broken after four days.;1;17.07.2018;Onboarding;4;411240031;44
shorten waiting times for hotline;8;18.07.2018;Customer Center;2;411251007;55
My TV has great picture and sound.;9;18.07.2018;General;2;411254111;87
In case you call for technical assistance, youhear the disc with the various options, and be able to speak with an operator is extremely difficult.;10;19.07.2018;Customer Center;5;411241119;43
number to call is not well specified;4;19.07.2018;Customer Center;4;411244287;21
There are extremely long queue in the store during peak hours.;0;20.07.2018;Retail;5;411238655;34
Cause I had to call several times, talking with more operators;0;20.07.2018;Customer Center;5;411238687;45
Every time I go to the store I need to take the queue number and wait at least ten minutes.;3;20.07.2018;Retail;4;411243743;23
If I go to the store I need to queue. If I call your call center I need to wait. This is no service.;0;21.07.2018;Retail;5;411238719;34
I love the conference call feature and that its free;10;21.07.2018;General;3;411241151;45
Provide a toll-free number and unpaid;4;22.07.2018;Customer Center;4;411244319;56
spoke with an operator and it was complicated;4;22.07.2018;Customer Center;4;411244351;78
Put more persons in the store.;5;22.07.2018;Retail;5;411245343;65
THIS TIME I HAVE TAKEN THE LINE BUT USUALLY EXPECT MUCH AND THEN IN MY CASE IT IS FOURTH TIME THAT I CALL;4;23.07.2018;Customer Center;4;411244383;43
the operator did not understand my problem well;4;23.07.2018;Customer Center;5;411244415;33
Fast connection, better than other in the market.;9;23.07.2018;General;2;411254143;44
Very easy to handle online billing process.;10;24.07.2018;Billing;1;411241183;55
Mixed up invoices have been send, help desk could solve the issue very quick;7;24.07.2018;Billing;3;411248383;87
Nothing special.;8;25.07.2018;Billing;1;411251039;12
Nothing special;8;25.07.2018;SelfCare;2;411251071;32
Would be nice to have the bill quicker available online.;9;25.07.2018;Billing;1;411254175;17
very good community;10;26.07.2018;SelfCare;1;411241215;83
Online content is good and it's possible to find solutions quick.;10;26.07.2018;SelfCare;2;411241247;54
easy help center, was not able to find all answers for my questions;7;26.07.2018;SelfCare;1;411248415;32
Sometimes not so easy to understand explanations.;8;27.07.2018;SelfCare;1;411251103;36
Good online content;9;27.07.2018;SelfCare;1;411254207;54
Content needs to improve, everything else okay.;9;27.07.2018;SelfCare;3;411254239;56
Staff in the shop was very friendly and helped me choosing the right product.;10;28.07.2018;Retail;1;411241279;56
The agent who took my call was very helpful and explained everything to best of ability but still does not fix the problem, then I was put on hold again and transfered to a different agent. ;5;28.07.2018;Customer Center;2;411245375;78
More helpful content would be good.;7;28.07.2018;SelfCare;1;411248447;32
first time that i called she was not very helpful the second time i got a different agent and he was very helpful;7;28.07.2018;Customer Center;3;411248479;36
I was very happy with the operator I spoke with. He directly knew my problem and solved it.;9;28.07.2018;Customer Center;1;411254271;54
you guys were good but my phone is still not working.;6;29.07.2018;Onboarding;2;411246367;56
Pretty good service in your store, helping me solve a billing issue.;7;29.07.2018;Billing;3;411248511;56
Excellent resolution to a tricky billing issue.;9;29.07.2018;Billing;1;411254303;78
I found the installation relatively easy. I like to dabble in electronic equipment anyhow. However the instructions could be improved. ;9;29.07.2018;Onboarding;2;411254335;32
Despite not being able to help with my billing issue the staff were very friendly.;8;30.07.2018;Billing;2;411251135;43
Very pleased that the problem with my telephone payment was handled.;8;30.07.2018;Billing;2;411251167;21
A little disapointed that my bill was charged twice this month.;6;31.07.2018;Billing;3;411246399;34
Thanks for the great website section letting me check my local coverage.;8;31.07.2018;SelfCare;2;411251199;45
Not really enough information available about international calling rates.;7;01.08.2018;SelfCare;2;411248543;23
I lost the user manual for my TV, I found a PDF version on your website, awesome.;9;01.08.2018;SelfCare;1;411254367;34
Very pleased to see that support staff have access to my self help history.;9;01.08.2018;SelfCare;1;411254399;45
Not a bad in store experience but product knowledge could have been better.;6;02.08.2018;Retail;3;411246431;56
Good wrok to your support staff who helped me in locating some info on the website.;8;02.08.2018;SelfCare;2;411251231;78
Not overly impressed with the product knowledge of your in store staff.;6;03.08.2018;Retail;3;411246463;65
A little concerned that staff seemed to have a bad understanding of pricing in store.;6;03.08.2018;Retail;3;411246495;43
Very impressed at how well my router was installed considering the low price.;8;03.08.2018;Onboarding;2;411251263;33
I broke up with my girlfriend because it was too expensive to call her;3;04.08.2018;Billing;5;411243775;44
Being a phone payment, streamline time, avoiding downtime;5;04.08.2018;Customer Center;3;411245407;55
waiting times sometimes are longish;5;05.08.2018;Customer Center;5;411245439;87
before I could speak to an operator I had to make several phone calls because you could not talk to me. I always need to listen to your stupid melody on the phone.;6;05.08.2018;Customer Center;4;411246527;43
always be so efficient and meet the customers;10;06.08.2018;Retail;3;411241311;21
the price is okay but I have friends who have a better deal because they are new;4;06.08.2018;General;3;411244447;34
The lady at the desk was very rude.;0;07.08.2018;Retail;5;411238751;45
The operator was attentive and helpful;8;07.08.2018;Customer Center;1;411251295;23
Incompetence, poor listening skills, quickly and inconclusiveness!;0;08.08.2018;Customer Center;4;411238783;34
your services are unclear and each operation takes too long;1;08.08.2018;Customer Center;4;411240063;45
Operator efficient and courteous;10;08.08.2018;Customer Center;1;411241343;56
It takes more than thirty minutes to open a webpage.;1;09.08.2018;General;4;411240095;78
good support in the shop;10;09.08.2018;Retail;1;411241375;65
the others provide better pricing;3;10.08.2018;General;2;411243807;43
At the store I found courtesy and availability;9;10.08.2018;Retail;1;411254431;33
They have solved my problem right away with kindness;10;11.08.2018;Retail;1;411241407;44
Prompt resolution of the problem for which I had already made three phone calls to the shop;9;11.08.2018;Retail;2;411254463;55
Lack of customer focus in the store;3;12.08.2018;Retail;4;411243839;87
I have not had a satisfactory reply, despite the availability and kindness of the same. I'm afraid the problem persists!;6;12.08.2018;Retail;4;411246559;12
My iphone works perfectly;10;13.08.2018;General;2;411241439;32
Lack of customer focus in the store;2;13.08.2018;Retail;3;411242847;17
The TV works as it should work.;7;14.08.2018;General;5;411248575;83
The internet connection is great even if my whole family uses it at the same time.;8;14.08.2018;General;1;411251327;54
My Samsung works perfectly;10;15.08.2018;General;1;411241471;32
The iphone works ok but the On/Off button doesn't;5;15.08.2018;General;3;411245471;36
The internet connection is very good.;9;15.08.2018;General;2;411254495;54
The TV works just fine.;8;16.08.2018;General;1;411251359;56
This new Nokia is a great phone.;9;16.08.2018;General;1;411254527;56
When I watch TV the colours might quickly change from normal to blue,green or even orange.;1;17.08.2018;General;3;411240127;78
Usually my internet works good. But it can be a little slow and laggy sometimes.;6;17.08.2018;General;5;411246591;32
The TV has amazing quality and sound.;10;18.08.2018;General;1;411241503;43
My new iphone works great.;10;18.08.2018;General;2;411241535;21
This is the fastest internet connection i have used.;10;19.08.2018;General;1;411241567;34
The TV has great picture quality. The new HD channels are great.;9;19.08.2018;General;2;411254559;45
I can only come to the store in the evening and then it is always full.;2;20.08.2018;Retail;4;411242879;23
Was so impressed when you called and changed my package to a more appropiate one;9;20.08.2018;Onboarding;2;411254591;34
The queue in the store is ridiculously long.;1;21.08.2018;Retail;5;411240159;45
I want to buy the new Samsung, when can I come to the store without queueing?;7;21.08.2018;Retail;3;411248607;56
I was suprised that you pointed out a cheaper offer for the same features which reduced my bill significantly. But switching my plan online was not that easy. I needed assistance.;10;22.08.2018;Billing;3;411241599;78
Make it easier for the options menu, and above all make free phone call to your subscribers;2;22.08.2018;Customer Center;3;411242911;65
Would be good to get online the bill, I was not able to switch the billing infos online.;8;23.08.2018;Billing;3;411251391;43
I have to pay a bill, nothing special with this.;9;23.08.2018;Billing;3;411254623;33
Help center as expected, found what I was looking for.;8;24.08.2018;SelfCare;1;411251423;44
Easy and user friendly.;9;24.08.2018;Billing;1;411254655;55
It would be nice to find relevant content  faster.;10;25.08.2018;SelfCare;3;411241631;87
more content would be nice;8;25.08.2018;SelfCare;2;411251455;43
Was able to find the solution to my question quick.;9;25.08.2018;SelfCare;1;411254687;21
The agent was extremely helpful and gave me information which I was not aware of regarding my phone bill;10;26.08.2018;Customer Center;2;411241663;34
I like the services.;8;26.08.2018;General;2;411251487;45
The installation of the devices, was extremely easy.;9;26.08.2018;Onboarding;1;411254719;23
Fairly satisfied in the way my mobile tarif problem was solved.;6;27.08.2018;Billing;2;411246623;34
Overall, I am quite pleased with the way that my bill problem was handled.;6;27.08.2018;Billing;3;411246655;45
Very impressed how my tarif rate was reviewed and adjusted.;9;27.08.2018;Billing;1;411254751;56
Information on the product portal did not match what staff told me.;6;28.08.2018;SelfCare;3;411246687;78
Very confusing information about monthly tariff on the companyh self help site.;6;29.08.2018;SelfCare;3;411246719;65
Excellent setup guide for my WiFi router, thanks.;8;29.08.2018;SelfCare;2;411251519;43
Very pleased to find out that the package I have has will revise price based on current price.;9;29.08.2018;SelfCare;1;411254783;33
Not overly impressed with the service I received in the store.;6;30.08.2018;Retail;3;411246751;44
The engineer that performed the install for my TV package was ver profesional, and also friendly.;9;30.08.2018;Onboarding;1;411254815;55
Amazed to find out installation would be free after ordering in the store!;9;31.08.2018;Onboarding;1;411254847;87