Invites for surveys are sent depending on the selected channel by SMS or Email. Both types are handled equally. Invites can only be sent if a file with recipients has been imported.
Manually imported recipients
If you are uploading an import file manually, the invitations will be sent immediately after the import has finished being processed.
Automated file upload
There are defined times when invites will be send, the schedule is:
Days: all days, Mon until Sun
Time (CET): 10:00, 12:00, 14:00, 16:00, 18:00, 20:00
Certain customers might have exceptions to this process. Please create a new ticket in case you have questions about your import process.