2. Capture (Feedback) - WEB channel

Capture (Feedback)

Capture is a customer feedback management solution that can capture the direct Voice of the Customer across multiple channels, including SMS, IVR, email, web, and digital channels, all in multiple languages and across multiple touchpoints.

This module has a full set of features designed to make set-up, running, and monitoring customer feedback surveys very simple.

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WEB Channel

The WEB channel allows you to create and design your survey distributed to customers via email invitations. These invitations redirect the customer to a web URL through a link contained in the email invitation.

The following presentation will help you work with our WEB channel surveys by covering the following topics:

• WEB survey creation
• Invitation Text & Email settings
• Conditional flows
• Mobile template action and look & feel
• General settings and activity (response) overview
• Case Alerts creation
• Downloading survey results
• Customization

This presentation contains practical exercises that may be supported by preset files. You can find these in the attachments below.

(To download this presentation, please refer to the attachments at the bottom of this article)