1. Introduction - (CX Management, Framework & Modules, CX Journey)

Let’s start with the basics.

CX Management

The following presentation will begin to explain the fundamentals of Customer Experience Management (CXM) and refresh you on some knowledge before we begin with anything else.

(To download this presentation, please refer to the attachments at the bottom of this article)

sandsiv+ Framework & Modules

This presentation will introduce to you our sandsiv+ framework, its modules, and features so that you can start becoming familiar with the platform.

(To download this presentation, please refer to the attachments at the bottom of this article)

CX Journey (Feedback)

Let's get a glimpse of the platform by getting to know one of the most significant aspects of Customer Experience: the Customer Experience Journey. Within the sandsiv+ feedback module, you can start to map out the journey which fits your client.

(To download this presentation, please refer to the attachments at the bottom of this article)