The VOC Mine is a supervised text mining solution, using powerful machine learning and natural language processing capabilities through an easy to use interface. This feature allows you to intuitively uncover specific issues that are affecting your customers.
In the following presentation, you will learn how to
- Make use of query filtering
- Visualise common topic clusters
- Create a Positive and Negative sentiment category (CLASSIFY)
- Create a Topic model (CLASSIFY)
- Visualise Sentiment and Topic model data in Visual
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