VOC ACT, a powerful yet easy-to-use ticketing and case reporting system, which seamlessly routes inquiries created via email, web-forms, and phone calls into a simple, multi-user web-based customer support platform. VOC ACT supports you with the interactions with detractors, passives, or promoting customers and actively execute the close-the-loop process.
This presentation will cover the following topics:
- Introduction to close-the-loop process, possible hierarchy and roles, and repoll survey concepts.
- Agent Activities including:
- Account creation
- Ticket handling & status
- Customer base management
- Dashboard statistics & filtering
- Admin functionality
(To download this presentation, please refer to the attachments at the bottom of this article)