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  1. SandSIV Support Center
  2. VOC Feedback

VOC Feedback

VOC Feedback provides functionality to setup and manage customer surveys

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Manual

  • Surveys - Quarantine
  • Questionnaire States - WEB channel
  • Customer Journey
  • Introduction
  • Surveys - Add or copy a Survey
  • Surveys - Edit a Survey
See all 32 articles

General Questions

  • Adding a survey link to SMS invite/text
  • Default export structure
  • External ID - What is it and how is it used?
  • How to export questionnaire links using Custom Exporter
  • How to use HTML elements in question text in DIGI channel
  • Inviting customers to a DIGI channel survey via SMS or WEB
See all 16 articles

Survey Customization

  • Case alert email customization example and supported placeholders
  • Character countdown in open questions
  • Email template setup and custom variables
  • How to adjust colors in mobile template view?
  • How to force the browser to use a specific font
  • How to reuse questionnaire answers in a survey
See all 13 articles

Troubleshooting

  • How can I check if survey invitations have been sent to customers?
  • Import Log: Error messages
  • Why do I see empty values (answers) in exported .csv/.xls files?

Blacklist

  • How do I remove a recipient from the Blacklist?
  • How to create and maintain a blacklist with an unsubscribe link in the email?
  • How to export the list of the customers currently in the blacklist?

About

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SandSIV Support Center

Surveys

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VoC Feedback