VOC Feedback
VOC Feedback provides functionality to setup and manage customer surveys
Hint: Click or touch images in articles to grow them to their original size. Click or touch again to shrink them back.
Manual
- Survey State and Substate
- New vs Legacy Exporters
- Configurable question with external set of answers
- Blacklisted and Quarantined states
- Multilingual Surveys
- Surveys - Quarantine
General Questions
- Adding a survey link to SMS invite/text
- Default export structure
- External ID - What is it and how is it used?
- How to export questionnaire links using Custom Exporter
- How to use HTML elements in question text in DIGI channel
- Inviting customers to a DIGI channel survey via SMS or WEB
Survey Customization
- Case alert email customization example and supported placeholders
- Character countdown in open questions
- Email template setup and custom variables
- How to adjust colors in mobile template view?
- How to force the browser to use a specific font
- How to reuse questionnaire answers in a survey