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Manual

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This is the main manual for VoC Feedback

  • Surveys - Quarantine
  • Questionnaire States - WEB channel
  • Customer Journey
  • Introduction
  • Surveys - Add or copy a Survey
  • Surveys - Edit a Survey
  • Surveys - WEB channel
  • Surveys - DIGI Channel
  • Surveys - SMS channel
  • Surveys - IVR channel
  • Survey Settings - Common Settings
  • Survey Settings/Advanced Settings - WEB channel
  • Survey Languages/Language Settings - WEB channel
  • Survey Settings/Advanced Settings - DIGI channel
  • Survey Languages/Language Settings - DIGI channel
  • Survey Settings - SMS channel
  • Survey Settings/Advanced Settings - IVR Channel
  • Surveys - Question flow
  • Surveys - Statistics
  • Surveys - Questionnaire states
  • Surveys - Survey states
  • Case Alerts
  • Customers
  • Import - Add Import and Import History
  • Import - Automated imports
  • Export - Export results
  • Export - Export queue
  • Export - Exporters list
  • Export - Custom exporter
  • Export - Export schedules
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