3. Training documentation
- 1. Introduction - (CX Management, Framework & Modules, CX Journey)
- 2. Capture (Feedback) - WEB channel
- 3. Capture (Feedback) - DIGI channel
- 4. Capture (Feedback) - SMS channel
- 5. Store - Upload Data
- 6. Mine - Data Exploration
- 7. Classify - NLP Classification
- 8. Visual - Visualization
- 9. Act - Case Management