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  2. Education
  3. 3. Training documentation

3. Training documentation

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  • 1. Introduction - (CX Management, Framework & Modules, CX Journey)
  • 2. Feedback - WEB channel
  • 3. Feedback - DIGI channel
  • 4. Feedback - SMS channel
  • 5. Store - Upload Data
  • 6. Mine - Data Exploration
  • 7. Classify - NLP Classification
  • 8. Visual - Visualization
  • 9. Act - Case Management
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