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How to purge your browser cache

VoC Hub is Software-as-a-Service delivered via Web. When a new release is deployed, your browser might have some older assets cached locally which might result in inconsistent VoC Hub behavior.

Our official guidance is to clear your browser's cache in case you have problems using our VoC Hub after new release.

Note: only Google Chrome and Mozilla Firefox are officially supported for VoC Hub backend. For more information please see: Supported Browsers

 

Google Chrome

To purge browser cache in Google Chrome please do the following:

1. Press Ctrl+Shift+Delete (Shift+Command+Delete if you're on a Mac) within any open tab.

2. A new tab will open with a centered popup window.

3. Select "the beginning of time" in the first drop-down menu and only select "Cached images and files" checkbox as shown on the screenshot below:

4. Click "Clear browsing data"

For more information see: Delete your cache, history, and other browser data in Chrome Help

 

Mozilla Firefox

To purge browser cache in Mozilla Firefox please do the following:

1. Press Ctrl+Shift+Delete (Shift+Command+Delete if you're on a Mac) within any open tab.

2. A modal window will pop up

3. Select "Everything" in the first drop-down menu and only select "Cache" checkbox as shown on the screenshot below:

4. Click "Clear Now"

For more information see: How to clear the Firefox cache in Firefox Help

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