We're excited to share with you the news about upcoming changes to VoC Feedback. This rollout will be done in stages as we want to make sure the transition is as smooth as possible due to big amount of under-the-hood changes. As a result, each customer will be upgraded individually.
We aimed at preserving the continuity of VoC Feedback user experience and not to break the flow you've accustomed to over the months and years of using our products.
Please feel free to share your thoughts about new design either by opening a new ticket or writing us an email to email@example.com.
Overview of the changes
Here are the most notable changes:
- New VoC Feedback interface
- REST API
- Improved handling of survey settings, languages and channels
- Updated "Customers" page
- New WYSIWYG editor for survey templates
- First question in the invitation email
The product got a redesign of each page. We got rid of unnecessary elements and freshened up the UI.
General UI improvements
Thanks to the main page redesign you can now sort the surveys by their ID or their title as well as drag'n'drop them to change their order. The UI was updated to be easier on the eyes and better reflect the state of the surveys. Possibility to show or hide deleted surveys is now an option.
Statistics pages got an updated UI. It is now possible to count opened emails as well:
Other parts of the product were updated accordingly to match the overall look-and-feel of VoC Hub platform.
You will notice similar changes across the whole product. We've made a lot of tweaks here and there to make VoC Feedback more useful and convenient to use.
Not only that the UI of the product got updated but also the under-the-hood changes are quite impressive. VoC Feedback now offers REST API which allows you to integrate your solutions even further and with more fine-grained controls.
New VoC Feedback UI relies entirely on new VoC Feedback REST API and since these two changes were implemented simultaneously this allowed us to test our new API in real-world scenarios.
Documentation for VoC Feedback REST API will be available soon.
In VoC Feedback 5.5 a lot of basic aspects were given a new thought and we redesigned the basic operations to make them easier in the day-to-day use:
- Creating a channel in the survey is now done with just one click
- There's no need to "enable" a language in each survey individually. Just enable the language once in the global settings and it will be available in all surveys created afterwards
- Survey settings work in the same way as they did but we made some adjustments to the UI to make the process of editing them more intuitive
Less checkboxes, less clicks, more time to do actual job.
Our new "Customers" page now offers you a way to view and edit information about each individual customer. This helps you to fix mistakes or to blacklist a certain entity of the customer or the customer itself easier. It will also make your process of troubleshooting the import process easier.
It is now possible to edit individual customer's details as well:
This change brings you a more stable and user-friendly editor for your survey templates.
HTML source editor of templates is now faster, inline search is supported and the color scheme is changed to white:
Please note that for email templates only HTML preview is possible for now as email template layouts are complex in their nature due to a varied ecosystem of email clients which tend to render the same code differently.
You can now send first question by customizing the invitation email in a special way. If the customer clicks a certain link the system will treat the click as a response to the first question and will show the next one accordingly.
For more details on this functionality please see this article.