(date of update for all SaaS customers, on-premise customers have a later update or no update.)
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|Full GUI configuration of IVR surveys
|IVR surveys can be added and edited completely via user interface. This is a first version of the new feature. For details check the manuals.
|It is now possible to edit blacklist from the user interface. for details see the manual.
|Alert by keyword
|Its possible to create alerts by keywords and not only by scores. So if a customer writes an open text answer which contains *cancel* you can get an alert for that. For details check the manuals.
|Survey-/Question IDs added to UI
You can now see the survey channel id which is required for imports in the UI:
And also the question ID which is required for some customized processes:
|When you handle a survey with more than one channel the selected channel will now stay also when changing the view or opening and closing questions.
|Ordering of custom exporter columns via drag and drop is now possible.
|SMS Full match validity
|SMS answers to scalable or yes / no questions will only be considered as valid when they exactly match. This solves issues when an 1 is recognized despite the fact that the answer was 10.
|It is possible now to send test invites manually for paused surveys.
|Remove outdated question types
|There are only the 3 remaining question types for SMS available in the UI.
|System Default exporter read only
|The systems default exporter will be set to the system defaults and will be read only. If the system default has been changed before these changes will be reset. A customized copy of the exporter can be created in case a slightly changed version of the exporter is required.
|change export date range behavior
|Date will be selected with the following rule: "(start time between (export_from, export_to) and end_time is null) or end_time between (export_from, export_to)"