VoC Feedback Release Notes 5.3

Version	5.3
Date	04.02.2015 (date of update for all SaaS customers, on-premise customers have a later update or no update.)

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New Features

Reference	Topic	Description
---	Full GUI configuration of IVR surveys	IVR surveys can be added and edited completely via user interface. This is a first version of the new feature. For details check the manuals.
---	Edit Blacklists	It is now possible to edit blacklist from the user interface. for details see the manual.
---	Alert by keyword	Its possible to create alerts by keywords and not only by scores. So if a customer writes an open text answer which contains cancel you can get an alert for that. For details check the manuals.

Reference	Topic	Description
---	Survey-/Question IDs added to UI	You can now see the survey channel id which is required for imports in the UI: And also the question ID which is required for some customized processes:
---	Channel consistency	When you handle a survey with more than one channel the selected channel will now stay also when changing the view or opening and closing questions.
---	Exporter Configuration	Ordering of custom exporter columns via drag and drop is now possible.
---	SMS Full match validity	SMS answers to scalable or yes / no questions will only be considered as valid when they exactly match. This solves issues when an 1 is recognized despite the fact that the answer was 10.
CST-1800	Manual invites	It is possible now to send test invites manually for paused surveys.

Reference	Topic	Description
---	Remove outdated question types	There are only the 3 remaining question types for SMS available in the UI.
CST-1880	System Default exporter read only	The systems default exporter will be set to the system defaults and will be read only. If the system default has been changed before these changes will be reset. A customized copy of the exporter can be created in case a slightly changed version of the exporter is required.
CST-1977	change export date range behavior	Date will be selected with the following rule: "(start time between (export_from, export_to) and end_time is null) or end_time between (export_from, export_to)"