sandsiv+ 9.5.0

Release date: 10.01.2018

Highlights of the release

• New languages in VoC Feedback
• Additional languages available for analysis in VoC Mine
• Group surveys by touchpoint
• Send dashboards by email
• Case alerts based on classification results
• Minor bug-fixes

Known issues

There are no known issues in this release

Fixes and improvements

VoC Feedback

• [VOC-2585] New: It is now possible to group surveys on touchpoint basis and keep these touchpoints at different Customer Journeys. You can manage Customer Journeys and link specific touchpoint to certain VoC Visual dashboard
  
• [VOC-3866], [VOC-3904] New: Case Alerts based on classification results for open text feedback were implemented in VoC Feedback

• [VOC-3010] Improvement: Account creation and password reset mechanisms are more secure now
• [VOC-4073] Improvement: Polish, Romanian, Dutch, Greek, Danish, Portuguese, Catalan, Galician, Basque languages were added to VoC Feedback while Flemish, Hungarian, Arabic, Chinese Mandarin, Czech and Slovak were removed

• [VOC-3959] Fixed: In certain cases Case Alert condition set up for scalable type of question was triggered mistakenly
• [VOC-4024] Fixed: In certain cases when you added more than 10 languages in the survey, question "Text" and "Error text" fields of some questions might not be preserved

VoC Mine

• [VOC-3885], [VOC-3905] Improvement: Catalan, Galician, Portuguese, Polish, Romanian, Greek, Danish and Basque languages are now supported in VoC Mine
• [VOC-4204] Improvement: Updated description of "Info" section at "Upload new file" tab

• [VOC-3989] Fixed: Specific uploads to VoC Mine blocked the processing of other uploaded files

VoC Visual

• [VOC-3840] New: It is now possible to send dashboard over email and optionally to schedule regular mailing of dashboards for a chosen period
  

• [VOC-4048] Fixed: Copy of the dashboard shared by owner to some user appeared in the dashboard list of the owner if the user this dashboard was shared with copied it
• [VOC-4095] Fixed: In certain cases Super Gadget with specific settings returned incorrect notification message while "No data" was expected