Release date: 10.01.2018
Highlights of the release
- New languages in VoC Feedback
- Additional languages available for analysis in VoC Mine
- Group surveys by touchpoint
- Send dashboards by email
- Case alerts based on classification results
- Minor bug-fixes
Known issues
There are no known issues in this release
Fixes and improvements
VoC Feedback
- [VOC-2585] New: It is now possible to group surveys on touchpoint basis and keep these touchpoints at different Customer Journeys. You can manage Customer Journeys and link specific touchpoint to certain VoC Visual dashboard
- [VOC-3866], [VOC-3904] New: Case Alerts based on classification results for open text feedback were implemented in VoC Feedback
- [VOC-3010] Improvement: Account creation and password reset mechanisms are more secure now
- [VOC-4073] Improvement: Polish, Romanian, Dutch, Greek, Danish, Portuguese, Catalan, Galician, Basque languages were added to VoC Feedback while Flemish, Hungarian, Arabic, Chinese Mandarin, Czech and Slovak were removed
- [VOC-3959] Fixed: In certain cases Case Alert condition set up for scalable type of question was triggered mistakenly
- [VOC-4024] Fixed: In certain cases when you added more than 10 languages in the survey, question "Text" and "Error text" fields of some questions might not be preserved
VoC Mine
- [VOC-3885], [VOC-3905] Improvement: Catalan, Galician, Portuguese, Polish, Romanian, Greek, Danish and Basque languages are now supported in VoC Mine
- [VOC-4204] Improvement: Updated description of "Info" section at "Upload new file" tab
- [VOC-3989] Fixed: Specific uploads to VoC Mine blocked the processing of other uploaded files
VoC Visual
- [VOC-3840] New: It is now possible to send dashboard over email and optionally to schedule regular mailing of dashboards for a chosen period
- [VOC-4048] Fixed: Copy of the dashboard shared by owner to some user appeared in the dashboard list of the owner if the user this dashboard was shared with copied it
- [VOC-4095] Fixed: In certain cases Super Gadget with specific settings returned incorrect notification message while "No data" was expected
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