sandsiv+ 10.18.0

Release date: 13.09.2020

Highlights of the release

A new way to invite and receive customers' responses in SMS channel via various messaging services (WhatsApp, Telegram, etc.);
Survey templates for DIGI channel surveys;
An additional option of conducting DIGI channel surveys - DIGI Chat Mode.
Various bug-fixes across all VoC Hub applications.

Known issues

There are no known issues in this release.

Fixes and improvements

All

SSO

VoC Feedback

[VOC-6944] New: The new option of conducting DIGI channel surveys for DIGI step-by-step surveys.
[VOC-7897] New: Survey templates for DIGI channel surveys.
[VOC-8574] New: A new way to invite and receive customers' responses in SMS channel via various messaging services (WhatsApp, Telegram, etc.).

[VOC-2162] Improvement: From now on in surveys with "Send first question" option activated, the questionnaires will become Started only after a valid response from the customer is received (earlier the questionnaire would become Started immediately after invitation).
[VOC-4068] Improvement: From now on, the questionnaire expiration is based on the Invite Time of the questionnaire instead of being based on the Creation Date.
[VOC-7621] Improvement: Narrowed the delay for questionnaire deletion.
[VOC-7657] Improvement: Added original file's line number to the Error Log file.
[VOC-8283] Improvement: Added sorting to the /question endpoint.
[VOC-8716] Improvement: "Generic" Exporter is removed from VoC Feedback UI.

[VOC-8225] Fixed: Original response was transferred instead of the validated one in the scope of the VoC Feedback->VoC ACT integration.
[VOC-8260] Fixed: In some cases, the questionnaires were replicated incorrectly.
[VOC-8373] Fixed: In certain cases, DIGI channel questionnaires didn't contain the Start Date value.
[VOC-8526] Fixed: After copying a survey with a static survey link enabled, the new survey contained the same static survey link.
[VOC-8648] Fixed: Imports got stuck in In Progress state if the original file contained an empty row.
[VOC-8665] Fixed: Small adjustments to the quarantine logic for WEB-to-DIGI surveys.
[VOC-8807] Fixed: Allowed using comma (,) inside metadata values for DIGI static links.
[VOC-8899] Fixed: Case alerts weren't triggered correctly if the metadata placeholders have been used in the email template.
[VOC-8934] Fixed: In some cases, the duplicate SMS messages were sent to the customers.

VoC Store

[VOC-8389] Improvement: General Virtual Sources performance improvement.
[VOC-8696] Improvement: The time range for Export via API from VoC Store is now can be utilized with YYYY-MM-DD HH-MM-SS date format.

[VOC-8394] Fixed: Newly created recoded variable wasn't displayed in VoC Visual metadata filters.

VoC Classify

[VOC-8199] New: Now It is possible to improve the accuracy of the Classifier.
[VOC-8695] New: It became possible to export Etalon classification from VoC Classify.

[VOC-8694] Improvement: General improvement of exporting training cases from VoC Classify.

VoC Visual

[VOC-8780] Improvement: Added manual bar sorting in Bar chart.
[VOC-8611] Improvement: Changed week start from Sunday to Monday for gadgets grouped by Week.
[VOC-8769] Improvement: Bubble chart visualization improvements.
[VOC-8806] Improvement: Ticks visualization improvement in VoC Visual.

[VOC-7242] Fixed: It was impossible to use Math operators for NPS/Numeric Recoded Variables in metadata filters.
[VOC-8158] Fixed: Characters' accents contained in a dashboard's title weren't displayed properly in dashboards sent via Dashboard Schedule.
[VOC-8562] Fixed: In some cases, the select data column became blank during gadget re-configuration.
[VOC-8789] Fixed: After a gadget with a drill-down was deleted, schedules created for its drill-down dashboards weren't deleted.
[VOC-8800] Fixed: In some cases "Send to email" tool sent emails without PDF files.