We experienced an outage of VoC Feedback API server on 09.10.2017. During this incident VoC Feedback backend (allows to create new and edit existing surveys) was unavailable. This outage didn't affect customers' ability to answer existing questionnaires, new questionnaires, or to receive invites.
Existing questionnaire data was not lost. We're not seeing any evidence of data loss whatsoever.
Affected period of time: 09.10.2017 03:35 CET - 09.10.2017 09:55 CET
Total measured downtime during business hours*: 55 minutes
Total measured downtime: 6 hours 20 minutes
Why did it happen?
VoC Feedback API server shut down unexpectedly and an automated process failed to recover it.
What are we doing to resolve this issue?
Our teams are investigating the reasons behind VoC Feedback API server shutdown. Further investigations will be performed to make sure the automated process works properly in case of API server disruptions.
We apologize for the inconveniences these outages have caused.
* Business hours: 9:00 - 17:00 CET