What happened?
We were experiencing network connectivity issues across all production instances of sandsiv+ and survey answering systems.
Affected period of time: 18.11.2025 12:48 CET - 18.11.2025 15:42 CET
Total: 2 hours 54 minutes
Why did it happen?
The issue was caused by network connectivity issues of an upstream service provider, Cloudflare.
What are we doing to avoid such issues?
We were in contact with Cloudflare to resolve this issue as soon as possible.
We continuously monitor the availability of our services. However, in cases like this one, unfortunately, we have no ability to act on the network issues outside the scope of our reach and influence.
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