What happened?

We've identified an issue with survey answering system which resulted in the behavior of the system where error message "api is unreacheable :(" would be displayed instead of expected page.

We've also identified an issue where VoC Feedback API would be inaccessible during the same period of time.

Once this problem has been discovered, our development team has fixed it right away.

Affected period of time: 04.11.2019 13:13:26 CET - 04.11.2019 14:05:36 CET

Total: 52 minutes 10 seconds

Why did it happen?

The backend application server responsible for processing the survey answering system requests and VoC Feedback API requests became unresponsive.

What are we doing to avoid such issues?

Our development team is investigating the root cause of the reason behind the server becoming unresponsive.

We apologize for the inconveniences this incident have caused.