New URL Shortener domain


This is a quick notification to let you know that SandSIV's URL shortener is moving from our old domain to a new one:


Current status: SandSIV completed the switch to as a default URL shortener.

Update (February 1, 2017): All short links generated since February 2017 will use HTTPS URLs both in VoC Feedback UI as well as in SMS messages.



Here's what you need to know about the change:

  • After the switch is made all new links will point to new domain.
  • All existing links will be operational until September 1st, 2016 to ensure proper operations of your surveys.
  • Please make sure to update your systems and/or processes to ensure that they no longer point to the old domain.


What is a URL Shortener?

URL Shorterner is a special service which is provided in certain parts of VoC Feedback. Short links are currently used in:

  • Static survey links (mostly used for testing purposes)
  • SMS messages to navigate the customer to the WEB survey
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