New URL Shortener domain


This is a quick notification to let you know that SandSIV's URL shortener is moving from our old domain to a new one:


Current status: SandSIV completed the switch to as a default URL shortener. Older static links in VoC Feedback will still point to domain and you might want to change that to if you are going to bookmark that short link to avoid problems when the switch is made.



Here's what you need to know about the change:

  • All links that will be generated since the switch is made will point to new domain.
  • All existing links will be operational until September 1st, 2016 to ensure proper operations of your surveys.
  • Please make sure to update your systems and/or processes to ensure that they no longer point to the old domain.


What is a URL Shortener?

URL Shorterner is a special service which is provided in certain parts of VoC Feedback. Short links are currently used in:

  • Static survey links (mostly used for testing purposes)
  • SMS messages to navigate the customer to the WEB survey
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