We've identified an issue with VoC Mine upload functionality which resulted in that starting from Monday March 5th, 2018 18:46 CET till March 6th, 2018 16:11 CET all initiated uploads to VoC Mine were hanged in "pending" state.
Once this problem has been discovered, our development team has fixed it right away.
Please notice that if you observe any "pending" uploads added during affected period of time, you have to cancel them and make an upload again.
Affected period of time: 05.03.2018 18:46 CET - 06.03.2018 16:11 CET
Total measured downtime during business hours*: 7 hours 11 minutes
Why did it happen?
While performing a scheduled production maintenance certain applied changes reconfigured some of application services incorrectly.
What are we doing to resolve this issue?
During future maintenance works our development team will pay more attention to the configuration parameters of mentioned services.
We apologize for the inconveniences this incident have caused.
* Business hours: 9:00 - 17:00 CET