Adding a survey link to SMS invite/text

Overview

In VoC Feedback it is possible to use SMS as an invitation channel to respond to the surveys in WEB channel. In this case SMS is called an "invitation channel" and WEB is called a "response channel".

For example, you are able to include a special placeholder into your survey which will, if configured properly in VoC Feedback, expand to a unique shortened URL within the actual message that the customer receives.

To add a link to a survey within an SMS, you should use the following variable: {{questionnaire.mobile_url}}

Note: These links are generated automatically and for now it's not possible to apply custom domain to the shortened link

Example

Consider the following example text in the "Text sent for survey invitation" field:

You've recently been in contact with our support representative. Please consider answering three quick questions. Just text START to begin the survey. You can also complete this survey in your browser by visiting this link: {{questionnaire.mobile_url}}

It will result in the following actual message sent to the customer:

You've recently been in contact with our support representative. Please consider answering three quick questions. Just text START to begin the survey. You can also complete this survey in your browser by visiting this link: https://surv.biz/some_id_here

Where some_id_here is a unique identifier that is generated individually for each sent message to identify an individual questionnaire for that customer.

Note: Please don't add special characters or punctuation next to the {{questionnaire.mobile_url}} placeholder as this might break the link. For example, Please click this link: {{questionnaire.mobile_url}}. will be incorrectly expanded to Please click this link: https://surv.biz/demoid. which some phones will highlight as a link with the dot in the end. Since the dot is not present in the original URL the shortener will fail to expand the link to actual questionnaire URL.

Important note

Older placeholders will remain active but any changes to affected survey fields will require new placeholders (including newly created surveys). In such case you'll see a toolpit "Old placehoders are deprecated and can't be used".