Overview
Customer ID concept allows to assign a unique identifier to a customer thus allowing to tie multiple addresses to one identity. These might be several addresses from the same channel or from different channels. This allows to quarantine or to blacklist a customer rather than their single address.
Customer IDs are usually generated by your CRM internally. We require the Customer ID column as a mandatory column during import process.
Customer ID mapping
Mapping creation
The first person to be invited will be tied to the Customer ID, e.g. ID001 invited with address user@example.org will create an association:
| Customer ID | Addresses |
| ID001 | user@example.org |
Appending addresses
If you invite further customers in other imports with the same Customer ID, e.g. you invite user2@example.org with same Customer ID ID001 this email will be appended to the existing association:
| Customer ID | Addresses |
| ID001 |
user@example.org, user2@example.org |
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