The more customer feedback we capture and analyze, the harder it can be to understand and visualize all of the resulting Customer Intelligence. Spreadsheets, reports, and hand produced graphs all take time to prepare. Furthermore, they are only ever as up to date as the data and analysis they are based upon.
What we need, is a real-time, easy-to-understand way of visualizing Customer Intelligence. For this purpose, SandSIV has a special module among the VoC Hub apps called VoC Visual.
VoC Visual has the following features:
- Easy to learn interface with user definable widgets.
- Completely customizable dashboard.
- Real-time visualization of customer intelligence.
- Variety of visualization options.
- Real-time correlation of multiple KPI.
- Entirely role-based, providing customized dashboards for individual departments.
VoC Visual delivers a comprehensive range of benefits, this includes:
- Gain an understanding of Customer Intelligence and trends in customer opinion, entirely tailored to individual needs at department or individual level.
- Real-time representation of the actual customer experience as it is in the moment.
- The ability to discover the underlying factors affecting the customer experience, using a drill-down approach within each VoC Visual dashboard.
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