Survey State and Substate

Here is the list of States and Substates you may see on the survey and the explanation for each of them.

State:

• Created - this state means that the record inside the import file was correctly imported and passed quarantine, blacklist, and duplication checks.
• Invite in progress - this state means that questionnaire was queued for the invitation. 
• Invited - this state means that the invitation was sent to the customer and will remain in this state until expiration or further customer actions.
• Started - this state means that the customer has clicked on the link inside the invitation email. The questionnaire will remain Started until the customer finishes/terminates the survey.
• Not answered - state that can be found in IVR channel and shown in case there was no answer.
• Terminated - This state means that the survey was interrupted by the user or flow.
• Completed - This state means that the customer has answered all required questions and finished the survey. 
• Expired - This state means that the questionnaire doesn't have any answers and was expired according to the expiration settings.
• Partial - This state means that the customer answered some of the questions, but didn't finish the survey. 
• Invite not delivered - the invitation was not sent due to the error received from the server.
• Blacklisted - the recipient is currently in blacklist.
• Quarantined - the questionnaire fell under the quarantine rules selected on the survey.

Substate:

• Retried - another try to receive a reply on the questionnaire (incorrect start_word or incorrect answer received and the system resends the sms to Client again).
• Alert in progress - intermediate state where the questionnaire was selected for the test of the case alert.
• Alerted - questionnaire was tested on the case alert.
• Alert triggered - questionnaire passed the test of the case alert.
• Reminder in progress - there is an amount of reminders set in the survey and not all reminders were sent yet.
• Delayed by quarantine - quarantine with action DELAY was applied for a certain period (the questionnaire invitation will be postponed and the estimated_invitation_time field will be set at the appropriate time in the future).
• Delayed by timeframe - the invitation questionnaire is postponed because the time slot is closed, the estimated_invitation_time will be moved "for later".
• Delayed by daily invitations limit - the same, but due to the fact that the available limit of invites per day (if configured) has expired.