How to reuse questionnaire answers in a survey

Overview

VoC Feedback allows to reuse answers to questions within the running survey session.

You need to use a special variable in the followup question text to fetch the answer of a previous question.

Please use the next placeholders for:

WEB: {{question#_answer}} where # is the question ID.

DIGI/SMS: {{ questionnaire | answer_with_id:#}} where # is the question ID.

Click here to learn how to find the question ID.

WEB channel example

You have a survey with two questions: the first question in an NPS question (1-10) and the second question is an open question. In the second question, you want to use the score given by the respondent in the first question. Here's how to do this:

1. Check the question ID of the first NPS question. For our example, let's say the question ID is 657.

2. In the second question text, call the variable in this way:

You gave us a vote of {{question657_answer}} on a scale of 10, can you please tell us the reason of your vote?

This is the result: