Overview
When the user is activating a new channel, the pop-up message with the confirmation is shown, asking the user to confirm if the channel should be activated.
To add a Question to a Survey, click the Add Question button in the top right corner of the Questions list. Please, make sure that DIGI channel is chosen. In the drop-down you will be prompted to select one of the available question types within DIGI channel.
To edit a Question in a Survey, click the Question title.
In both cases as a result you will see a Question edit page similar to this one:
Common settings
For each type of Question the following common settings will be presented:
| Title | Only shown to the Survey manager and is sometimes used in exports. End users won't see Question titles |
| Type | Shown for reference purpose. You can't change the Question type once you've chosen it in the Add question dialog |
| External ID | |
| Language bar | Allows to switch between available languages for the Survey to provide multiple language-specific values with just one edit |
| Question text | The actual text which is displayed to the Survey respondent. HTML can be used for additional formatting |
| Error text |
When a Question is mandatory this text is shown when a customer doesn’t Answer and proceeds to the next question or finishes the Survey. Error text is triggered, for example, in the following cases:
|
Question-specific settings
Depending on the Question type selected, different options become available.
At the time, there are 4 types of Questions available in DIGI Channel: Scalable, Open, Finish Survey and Configurable.
Scalable
A customer is asked to select a value from a scale of values.
The following settings are available:
| Number of values |
Total number of values to be displayed in a Question. Values are displayed as star icons or numeric values according to the selected Render type. |
| Start from |
The value a scale of values will start from. In case zero is selected a scale that starts with zero will be displayed. If 1 is chosen - a scale will start from 1. You find more reference on this option here. |
| Render type |
Line: Numeric: List: currently unavailable Dropdown/Select: currently unavailable Please note: switching between different Render types will not affect your previous Survey results in any way., that switching between different Render |
| Required | Sets the Required flag for a question. If Yes selected, the Answer to this question is considered mandatory and a customer is required to Answer it. Otherwise, a customer will be shown an Error text. |
Scalable Question start from 0 option
Start from zero functionality was designed for letting end-users Answer with a zero to a Scalable Question in DIGI channel.
In order to include a zero value into the Question's scale choose "0" option in the start from drop-down menu.
A zero is also counted as a number value, so take it into account when selecting the number of values to be displayed. For example, to display a scale from 0 to 10, put 11 into the number of values area. This will make a DIGI channel to render zero and 10 counted values
Here is the example of how the scale that starts from zero will look like with Star rating enabled Render:
The option to start from zero within a numeric scale of values will look like this:
You can always change the way the first zero value is displayed in the pop-up window with custom CSS styles within the CSS to customize Pop-up field.
Please note: if you apply/save changes made to the question which has been already Answered, previous responses to the question will affect the overall survey results. To avoid this and keep the results' consistency, you will be prompted to delete all the Answers that were provided before.
Configurable
A customer is asked to choose between a range of values from a configurable list. Items are not required to be numbers and might be a text string or any other supported HTML object.
The following additional fields and settings are available:
Answers consist of two parts and an option to delete a question:
- Answer value is the value of the answer which will be written to VoC Feedback and against which the Answer will be referenced by default (values in exports).
Answer nameis the user-facing and language-specific (you can specify different Answer names in different languages) value of the Answer which is displayed in the VoC Feedback Survey Answering system. - Deletes the Answer.
You can also use placeholders in configurable options names of Configurable Questions in DIGI.
Configurable values are explained below:
| Render type |
Line: |
| Required | Sets the Required flag for a Question. If there is a check in the checkbox, a customer is required to answer the question. Otherwise, text from Error text is shown. |
| Is Multichoice | If checked, a customer is allowed to select several answers among presented ones for this question. |
| Min Choice | This option is available if the Question is considered Required and Multichoice at the same time. It sets the minimum number of answers a customer is required to select. Otherwise, text from Error text is shown. |
| Max Choice | This option is available if the Question is Multichoice but not Required. It sets the maximum possible number of Answers a customer is able to select. In case more than the allowed number of Answers are selected, the text from Error text will be shown. |
| Last question |
This option allows you to select how the last question will look like. There are multiple options to set the Open flag for the last Question which allows the user to elaborate on the opinion. A text area is shown next to the Question in case the user this Answer. Multiline: |
Open
A customer is able to provide any text input.
The following settings are available:
| Required | Sets the Required flag for the question. If Yes is selected a customer is required to Answer the Question. Otherwise, text from Error text is shown and the Answer elements are highlighted with red. |
Text Message
The simple way to include any text inside the survey, in cases when an answer is not expected. It also can be used as a message for a configurable question matrix, where other questions are grouped under the text message.
Unsubscribe question
Please find the article describing "Unsubscribe question" via the link.
Date question
A calendar question type allows customers responding to a survey to provide a date answer, simply by selecting a date from a calendar and saving the answer in a pre-defined format.
Finish Survey
This is typically the last Question of a Survey. Finish Survey is the type of Question that will display a text message from its settings after a customer passes all the required Questions. After that, a Questionnaire state is changed to completed.
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