Survey Languages/Language Settings - DIGI channel

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Overview

Note: "Survey Languages" tab is called "Language Settings" on Global Settings page.

Survey Languages tab inside the DIGI channel allows to customize a text (title) for different types of the buttons used within your Survey as well as a message text for Thank you page in a language-specific way.

Also probably the most important thing you can find here is a JavaScript snippet which you have to embed to your website (web application) to enable your DIGI channel survey and to be able to use DIGI channel.

For Survey Settings inheritance behavior, please see this article.

Language Settings

Let's take a look on the settings below for chosen English language.

Detailed settings information

Popup title

Popup title setting specifies the title that will be displayed on top of the pop-up window. The Popup title is specific for every language, so you can use different titles for different languages. 

Text for Survey activate button

Allows to specify a language-specific text for survey activate button. This type of button is used only if option Activate by button is set to Yes at Survey Settings inside the channel-specific tab. If any of set up condition to show a pop up Survey was triggered, this button will be displayed to a customer. This setting, if specified, will  override the Text for Survey activate button from Global settings -> Language Settings.

Example: You can set up "Feedback survey" as Activate button text for English questionnaires and "Feedback-Umfrage" for German ones. If a customer visits your website (web application) using English localization this activate button will be shown as "Feedback survey", at the same time, for German customers it will be "Feedback-Umfrage".

Text for form submit button

Allows to specify a language-specific text for Survey Submit button which is used to send (submit) the results of answered pop up Questionnaire to VoC Feedback either for all questions presented per single pop up page or within the last Question if Survey is StepByStep .

Thank you message

Allows to specify a language-specific text for "Thank you" message which will be shown to a customer within the final pop up page when he/she has completed a Survey.

Text for submit button if Survey is StepByStep

Allows to specify a language-specific text for Submit button if Survey is StepByStep (option Is survey StepByStep is set to Yes at Survey Settings inside the channel-specific tab). This type of button will be shown to submit a response for a question per each separate Questionnaire pop up page.

CSS to customize language specific Pop-up fragments

Allows to apply additional CSS styles to the DIGI pop-up window.

Please note: in order for custom CSS styles to apply correctly and not to be ignored by the system, make sure to nest your CSS code within .modal_SandSIV_Template class.

Embed snippet

This is a JavaScript code snippet which you have to embed to your website (web application). It contains two parameters related to a specific Survey: surveyId=794 which is DIGI channel ID of your Survey and language=en (English).

Please click on the above ­­ button to copy this JavaScript code snippet to a clipboard for embedding it afterwards to your website (web application).

Also please notice that if your website doesn't support the embedding of a few JS snippets for e.g. different languages presented within your survey, your development team has to set up a custom process of interaction with DIGI channel API to fetch a necessary language or to call a certain survey.

So basically there are two ways of using the JS-snippet:

1. ​​Simple scenario: embedding JS-snippet to your website/web application that will be triggered by some conditions set up in the VoC Feedback UI of DIGI channel. It needs less interactions with your IT department and such Survey can be edited directly from VoC Feedback UI.
2. Extended scenario (custom usage model): embedding special JS-snippet and configuration of a process (flow) of interacting with DIGI channel API that will be triggered by API based on some actions/conditions set up on your side by your development team. It requires being in contact with your IT department, conditions and actions are being set up and edited only through the source code on your side by your development team.

Demo DIGI pop-up

When you finished with customizing your DIGI Channel pop-up window, you can get yourself a demo of how it looks and feels without leaving the Language Settings tab. You can achieve this by clicking the blue Demo button to the left from the Save button. A pop-up window with your current settings will be opened within the Survey Languages tab and you will be able to test how it works. The Demo pop-up window will appear only if the DIGI channel of the related Survey is in the active state.

Please note: All the current changes made to language settings will be saved. All answers, provided in the demonstration DIGI pop-up window will be saved to the related Survey after hitting the Submit button and will affect the final Survey results. You can always delete the results of the demo at the Customers tab.

To get DIGI channel API documentation on the integration, please contact SandSIV Support.