Global Settings

Overview

Global Settings introduces a hierarchy for applying settings to VoC Feedback's unit and Survey levels. Changes made in Global Settings will be applied, as a default, to the selected unit. If a change is made to a setting at the individual Survey level, as indicated by the checkbox marked next to the setting name, this will override the Global Settings.

Global Settings will be applied when a new Survey is created without being copied from an existing Survey with certain redefined settings within the corresponding unit. This makes it easy to add and modify settings that should always apply to all Surveys.

Language-specific Settings

WEB

Language Settings for WEB channel allow to customize email invites and Survey response system in a language-specific way.

For more information about WEB channel Language Settings please see here.

SMS

Language Settings for SMS channel allow to customize SMS Survey response system in a language-specific way.

For more information about SMS channel settings please see here.

DIGI

Language Settings for DIGI channel allow to customize texts that appear on buttons and default system messages on a Survey pop-up in a language-specific way.

For more information about DIGI channel Language Settings please see here.

Advanced Settings

WEB

WEB channel settings allow to customize email invites sent for WEB channel questionnaires and also provide ways to customize VoC Feedback Survey answering system.

For more information about WEB channel settings please see here.

SMS

Allows to change certain SMS survey settings related to Survey flow.

For more information about SMS channel settings please see here.

DIGI

Allows to customize alert emails rules and templates, whitelists and quarantines settings as well as default channel-specific options and Survey's look & feel.

For more information about DIGI channel survey settings please see here.

Case Alerts Settings

Case alerts are used to have quick close-the-loop processes in case a recipient answers with very poor ratings or specific wording e.g. "I quit my contract". When defined case alert conditions are triggered, an email is sent to your retention team to follow up with the customer. 

For more information about Case alerts please see here.

Quarantines Settings

Quarantine is a way to prevent the same customer to be invited into multiple surveys at once.

For more information about Quarantines settings please see here.

WEB Layouts

Layouts consist of custom HTML/CSS/JS markup which is wrapped around the code which our survey answering system supplies for all surveys. In the customers' browsers these layouts are then rendered into an expected survey look and feel.

Currently there are two custom placeholders which are used in the layouts:

In the layouts section all layouts for the survey pages are listed. It’s possible to enable them globally or only for one unit. Layouts can be edited, copied and deleted with the respective buttons on the right side.

You can add layouts by clicking the green Add Layout button on the right side. When adding or editing layouts you can choose between a WYSIWYG editor, or an HTML code editor with syntax highlighting.

DIGI Themes

DIGI Themes allow you to check all the themes available, add a new one. You may search a theme by it's name, sort themes by name and date. 

Also, there are such actions available: Details, Edit theme, Copy theme, Delete theme, Demo ( you can see how the theme looks like on a preview). 

For additional information on supported browsers for VoC Feedback Survey answering system please see here.