Capture (Feedback)
Capture provides functionality to setup and manage customer surveys.
- How to setup an unsubscribe process
- Why do I see empty values (answers) in exported .csv/.xls files?
- Introduction
- Mobile devices support
- Multiple questions on the same page
- Surveys - Add or copy a Survey
- Surveys - Edit a Survey
- Per-invite specific case alert email recipients
- Send first question in the invitation email
- Surveys - WEB channel
- Surveys - DIGI Channel/ Types of questions in the survey
- Surveys - SMS channel
- Surveys - IVR channel
- Survey Settings - Common Settings
- Survey Settings/Advanced Settings - WEB channel
- Survey Languages/Language Settings - WEB channel
- Survey Settings/Advanced Settings - DIGI channel
- Survey Languages/Language Settings - DIGI channel
- Survey Settings - SMS channel
- Survey Settings/Advanced Settings - IVR Channel
- Surveys - Question flow
- Surveys - Statistics
- Surveys - Questionnaire states
- Surveys - Survey states
- Case Alerts
- Customers
- Import - Add Import and Import History
- Import - Automated imports
- Export - Export results
- Export - Export queue